Title IT Support Officer
Posted On 2024-07-04
Apply By 2024-07-19
Duty Station Peshawar
No of Positions 1
Report To Manager IT
Salary Package Market based competitive salary package
End Date 2024-07-19
Location Peshawar
Overall Role

Reporting to the Manager IT, the position holder is responsible to provide IT Support Services to the overall computer networks of TransPeshawar and solving any problems that may occur with it. This responsibility will include the performance, integrity and security of TransPeshawar’s IT systems and networks.

Key Responsibilities

The major areas of responsibility for the IT Support Officer include:

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners;
  • Monitoring and maintaining computer systems and networks;
  • Responding in a timely manner to service issues and requests;
  • Providing technical support across the company;
  • Providing support and guidance to Manager IT and other senior managers on IT systems and network matters;
  • Establishing the IT needs of TransPeshawar users and monitoring user access and security;
  • Monitoring IT performance and managing parameters that impact on performance;
  • Maintaining network standards, procedures, and definitions for the data dictionary;
  • Controlling access permissions and privileges;
  • Ensuring that storage and archiving procedures are functioning correctly.
Key Tasks

The specific tasks shall include but not be limited to:

  • Maintaining existing software and hardware and upgrading any that have become obsolete
  • Monitoring computer networks and systems to identify how performance can be improved
  • Installing and configuring computer networks and systems
  • Identifying and solving any problems that arise with computer networks and systems
  • Consulting with Manager IT and senior management to specify system requirements and design solutions
  • Budgeting for equipment and assembly costs
  • Working with IT support personnel
  • Maintain professional and technical knowledge by attending educational workshops, expanding professional networks, and participating in professional societies.

Other tasks as may be requested by the Manager IT from time to time.

Position Requirements



Minimum 16 years degree in IT or Computer Science from a recognized university.


Master’s degree in IT or Computer Science from a recognized university.

Specialized Training

Professional training courses related to the IT Support, Networking, Data Management, Software/Hardware repair and maintenance or any other skills considered relevant for the position.

Active Affiliations

Membership of relevant recognised Industry or Professional Organisations,


Minimum of 5 years of experience in the field. Minimum 2 years’ experience in the similar role will be considered an advantage.


  • Demonstrated experience and knowledge in the IT and communications fields;
  • Sound knowledge of network databases including their functionality, systems, concepts, and procedures;
  • Demonstrated experience and technical knowledge in the field of IT Support;
  • Ability to perform independently under pressure of frequent/tight deadlines and often in demanding and unpredictable circumstances.
  • Ability to work cooperatively with both senior management and other IT personnel;
  • Excellent oral and written communication skills.


  • Age below 35 years.
  • Fluency in English and Urdu, Pashto would be an added advantage.
  • Good health.
How to Apply
How to apply:
Application Deadline: 5pm of 19th July 2024

Market based competitive salary package will be offered to the right candidates. Interested candidates meeting the above criteria may apply by filling the Job Application Form. Filled and signed applications supported by CV, Covering letter and copies of educational and experience certificates, CNIC and photograph shall be sent by email to: hr@transpeshawar.pk. Please put post applied in the subject line, along with the candidate name.

TransPeshawar is committed to achieving workforce diversity in terms of gender and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated strictly confidential.
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