The quarterly training session for security staff across all shifts (morning, evening, and night) was successfully conducted, focusing on key aspects critical to service excellence. The training emphasized professionalism, appropriate staff behavior, and duty ethics, with a particular focus on lessons learned from previous incident reports to improve future responses.

Staff were provided with clear guidance on their roles and responsibilities and received thorough instruction on Standard Operating Procedures (SOPs) to promote operational consistency and strengthen accountability.

The overall objective of the session was to raise awareness, improve conduct, and ensure strict adherence to protocols, ultimately contributing to enhanced service quality and passenger safety.